We are pleased to announce that Sklar Wilton & Associates remains a Certified Consulting & Services Partner of Medallia for 2019/2020.

Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.

Medallia partners with global leading consulting and services firms for organizations on their journey to reap the benefits and competitive advantage of operational customer experience management. Medallia’s services partners help organizations of any size with CX advisory services through to implementation and ongoing managed services. Partnerships are 100% focused on client success, regardless of where clients are on the CX journey.

What does this mean for Sklar Wilton & Associates? It means that Medallia has certified that our team and our processes exhibit high standards of quality, and that we understand customer experience. And in turn, we value the quality of Medallia’s products and processes.

What does this mean for clients of Sklar Wilton & Associates? If, after reviewing your unique strategic needs, we determine it’s important for you to better understand, predict, and take action to deliver extraordinary customer experiences, we may introduce Medallia as one of the companies that could help you achieve those goals. As always, our mission remains single-minded. To help our clients succeed.